VoIP

unified2

Simple, Future-proofed Communications

If your phone system is in need of an update, we’ve got you covered here as well. Our hosted PBX, VoIP, SIP Trunking and Unified Communication services are second to none. Plus you get the same excellent local service we’ve been providing our IT customers for years.

VoIP, or Voice over IP, has revolutionized the business communications world. Features like virtual auto attendant, voicemail to email, follow me, conference calling, direct dialing, call transfer, drag and drop calls, call parking and much more can save you time and money, but also make your communication with your customers much easier and more convenient. Whether you have 5 employees or 500, EMD VoIP will save you money up front and long term!

  • High quality, reliable cloud based solutions
  • Full PBX features with easy interface
  • Modern features with enterprise capabilities
  • Costs less up front and over time versus traditional premise systems
  • Local service and support when you need it

  • How many phones (extensions) do you need?

  • How many actual phone numbers will be needed for people to call INTO your business? Don’t count the number of ‘lines’ needed for concurrent phone calls, but only how many phone numbers. Unless you need individual phone numbers to go directly to multiple extensions or departments without going through a receptionist or menu system, most likely this answer is ‘1’. Keep in mind that with the advanced call routing features, technically you only need one phone number no matter how many people call in at once. Don’t consider fax numbers in this answer either please.
  • If you have existing phone numbers that you wish to keep, we can port them over so you don’t lose them. Keeping in mind the question above, how many numbers would you want to ‘port’ over?
  • Now, how many concurrent call paths do you need? Think ‘phone lines’ here. Even though you technically only need one phone number, we need to know how many people, on average, you need to be on the phone at one time. Count incoming, outgoing and all users of conference calls:
  • How much, if any, international calling do you need?
  • How many physical offices, or locations do you need the phones to be located at?
  • A note about faxing… Although we can offer you hosted fax services as well as hosted VoIP, we don’t feel it’s a good solution for most businesses. And, if you have multiple users sending / receiving faxes, it can be unnecessarily expensive. Faxing, is a dying technology. Hosted fax is simply ‘emailing documents’, and you can do that for free! If you still have a need to send or receive legacy faxes, we recommend keeping your existing fax machine and telco line for that one purpose until you can migrate completely away from legacy faxing. We can help you do this, and if you have any questions please ask!

  • INTERNET

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